About the Role
CAGE (Barbados) Inc. is seeking a skilled Technician to join our technical services team. The successful candidate will be responsible for repairing, maintaining, and replacing gaming devices at customer locations across the island. This role is ideal for someone with strong technical abilities, excellent customer service skills, and a desire to grow in the gaming technology industry.
Key Responsibilities
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Repair and replace components in gaming machines at various locations
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Perform basic game board setups and system configurations
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Monitor and respond to service calls as dispatched
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Complete all service-related documentation accurately and on time
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Maintain assigned company vehicle and report any issues
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Support and advise agents and venue staff on equipment-related matters
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Maintain high levels of customer satisfaction and act as a professional company representative
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Follow standard operating procedures and company policies
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Report customer or venue feedback to supervisors
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Recommend improvements to increase service efficiency
Qualifications & Experience
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4 CXC or GCE Ordinary Level certificates, including English and Mathematics (relevant experience may be considered in lieu)
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Technical certification from a recognized institution
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Minimum 3 years of experience in a technical support or equipment servicing role
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Certificate in Computer Applications (including Microsoft Office Suite)
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Valid Barbados driver’s license appropriate for the vehicle operated
Key Skills & Competencies
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Ability to troubleshoot gaming systems and identify major components
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Proficient in using basic hand tools
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Basic report writing skills
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Strong time management and organizational skills
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Excellent customer service and communication skills
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Knowledge of Barbados’ geography and customer locations
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Professional, courteous, and proactive in resolving issues
What We Offer
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Competitive salary
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Health insurance coverage (Medical, Dental, Vision)
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Performance bonus
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Education assistance
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A dynamic, fast-paced work environment in the gaming industry
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Ongoing professional development and growth opportunities
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A supportive team and leadership structure
