About the Company
Sandy Lane Hotel is an internationally acclaimed AAA Five Diamond, Forbes Five Star resort and a distinguished member of The Leading Hotels of the World. The resort prides itself on delivering world-class hospitality with an emphasis on excellence, luxury, and staff development.
About the Role
The Training and Development Manager is responsible for managing the learning and professional development initiatives across the resort. Reporting to the Director of Human Resources, this role supports staff through skill-building, performance coaching, and leadership development while ensuring compliance with international standards like Forbes, LHW, and AAA.
Key Responsibilities
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Conduct training needs assessments and develop customized programs
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Design and deliver in-house training and leadership development workshops
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Oversee performance appraisal process and coach departmental leaders
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Coordinate third-party and overseas training arrangements
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Manage training budgets, track KPIs, and generate reports for executive review
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Facilitate career counseling and support tuition reimbursement programs
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Develop and manage apprenticeship, trainee, and management programs
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Conduct quality assurance audits tied to Forbes, AAA, and LHW standards
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Lead TVET programs and cultural diversity training for international staff
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Oversee Assistant Training Manager and serve as backup when needed
Requirements
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10+ years in L&D with training design, delivery, and assessment experience
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Bachelor’s Degree in Management, HR, or Hospitality (Master’s preferred)
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Training certification from CIPD, ATD, or Hospitality-specific programs
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Excellent communication, presentation, and negotiation skills
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Strong data analysis and report writing capabilities
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Advanced Microsoft Office proficiency
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Ability to manage cross-functional projects and influence at all levels
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Willingness to work flexible hours and respond to operational demands
