About the Role
Affinity Plus Credit Union is seeking a self-motivated, tech-savvy, and solutions-oriented professional to fill the role of E-Services, Processing & Call Center Supervisor. This role leads a dynamic team responsible for digital banking operations, transaction processing, and call center performance.
Key Responsibilities
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Oversee the daily operations of the Call Center and E-Services Unit
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Supervise electronic transaction processing including ACH, card, and online banking services
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Implement customer service strategies to enhance member experience
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Maintain service level standards, productivity metrics, and quality assurance
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Liaise with vendors and technology providers for service issues and upgrades
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Ensure adherence to banking regulations, internal controls, and risk protocols
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Support digital transformation initiatives across the credit union
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Train and lead staff in systems, customer engagement, and compliance
Requirements
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Bachelor’s Degree in Business Administration, Finance, Banking, IT, or a related field
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At least 3 years’ supervisory experience in a financial institution
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Working knowledge of ACH, card services, online banking systems, and call center operations
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Strong leadership, communication, and conflict resolution skills
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Proficiency with CRM platforms and digital transaction processing tools
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Sound understanding of credit union or general banking regulations
