About the Company
Sandy Lane Hotel is an iconic AAA Five Diamond, Forbes Five Star resort and a distinguished member of The Leading Hotels of the World. With a commitment to excellence in guest experience and operational technology, the IT department plays a key role in supporting both guests and internal teams.
About the Role
The IT Support Technician will provide front-line technical support to internal staff and resort guests, ensuring the smooth operation of hardware, software, and AV systems. This role demands strong problem-solving abilities, customer service skills, and a proactive attitude in maintaining the resort’s IT infrastructure.
Key Responsibilities
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Install, configure, and maintain PCs, servers, printers, POS systems, and hardware peripherals
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Perform troubleshooting and preventative maintenance on all IT equipment
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Provide end-user support for software applications and hardware systems
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Support audio-visual systems and resort-wide network infrastructure
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Assist with VoIP telephone systems and Helpdesk operations
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Monitor and support backup systems and data network stability
Requirements
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Proficient with Microsoft Windows 2008 & 2013 (PC and Server)
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Solid understanding of networking essentials and troubleshooting methods
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Familiar with VoIP telephone systems and audiovisual equipment
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Excellent communication and customer service skills
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Strong troubleshooting and time management abilities
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Self-motivated and able to work independently and systematically
